Frequently Asked Questions

ORDER INFORMATION

WHEN WILL MY ORDER BE SHIPPED?

Our usual shipping time is 2 to 4 business days once payment is completed.

AFTER HOW MANY DAYS WILL I RECEIVE MY ORDER?

Orders are usually delivered within 2 to 3 business days once shipped from our end however, sometimes it may be more depending on the location.

WHAT IF THE ITEM I RECEIVE IS NOT AS DESCRIBED?

We have a 3 day return policy with respect to product not being as described, part missing or if you received non-working or damaged product. Customers have to inform us within 3 days of receipt of the product about any issue with the product. Please note different category of products have different terms and conditions for returns. Once we receive all the information about the product after that depending on case to case basis we decide if the customer will be eligible for a replacement or refund. Please check our Refunds & Cancellations page for more details

SHIPMENT

WHEN WILL I RECEIVE THE TRACKING NUMBER OF MY ORDER?

Once we ship the item you will be auto notified about the same via email.

WHAT IF I MISS THE DELIVERY OF MY ORDER?

The courier team usually tries to deliver again next day. You can check your SMS for the same for details.

WHAT IF THERE IS A DELAY FROM THE COURIER SIDE IN DELIVERING MY ORDER?

We do have an escalation process for the same. If you have not received order within the maximum time limit of delivery process then please email us with your tracking id and order number and we will look into the same.

CAN I OPEN THE PACKAGE AND CHECK THE ITEM AND CONTENTS BEFORE ACCEPTING THE DELIVERY?

As per ours & Courier Company’s policy you cannot open the package before accepting the delivery.However, once you accept the delivery you can open the package and inform us about issues if any.

PRODUCT / PRODUCT CONDITION

WHAT TYPES OF PRODUCTS DOES AL-KHATIB STORE SELL?

Al-Khatib Store offers a curated selection of Thobes, Kurtas, Abayas, and Naqaabs for men and children. We are a multi-brand store featuring top and trusted brands known for quality, comfort, and timeless design.

ARE YOUR PRODUCTS ORIGINAL AND AUTHENTIC?

Yes. All products sold at Al-Khatib Store are 100% original and authentic, sourced from trusted manufacturers and brands. We do not sell counterfeit or imitation products.

WHAT DOES “PRODUCT CONDITION” MEAN?

The Product Condition indicates the exact state of the item you are purchasing. To ensure transparency, every product listing clearly mentions its condition so you know exactly what to expect before placing an order.

WHAT ARE THE DIFFERENT PRODUCT CONDITION CATEGORIES?

We offer products in the following conditions:

New Sealed
  • Brand new, unused product.
  • Factory-sealed packaging.
  • No handling or wear.
  • Includes original accessories and packaging.
New Open Box
  • Brand new and unused product.
  • Original packaging has been opened for inspection or display.
  • No wear on the product itself.
  • Includes original accessories.
Open Box Refurbished
  • Product has been opened and professionally inspected.
  • Fully tested to ensure proper functionality.
  • May show minor cosmetic signs of handling.
  • Sold at a discounted price compared to new items.

WHO CAN I CONTACT FOR QUESTIONS ABOUT PRODUCT CONDITION?

Our customer support team is always available to help. If you have any questions regarding product condition, sizing, or quality, feel free to contact us before placing your order. +91 99693 89221
|| +91 97685 77081

PAYMENTS

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept multiple secure payment options, including:

  • Credit & Debit Cards (Visa, MasterCard, RuPay)
  • UPI (Google Pay, PhonePe, Paytm, etc.)
  • Net Banking
  • Wallets (where applicable)
  • Cash on Delivery (COD)*

Availability of COD may vary by location and order value.

IS IT SAFE TO MAKE PAYMENTS ON AL-KHATIB STORE?

Yes. All payments on our website are 100% secure. We use trusted and encrypted payment gateways to ensure your personal and financial information is fully protected.

DO YOU OFFER CASH ON DELIVERY (COD)?

Yes, Cash on Delivery is available on selected products and locations. COD eligibility will be shown at checkout. Additional charges may apply.

Can I pay using UPI?

Yes. We support UPI payments, allowing you to pay quickly and securely using apps like Google Pay, PhonePe, Paytm, and other UPI-enabled apps.